SENIOR AFTERSALES ADVISOR – LANCASTER
Drive Your Career Forward with Cox Motor Group – Where Innovation Meets Opportunity!
Are you an experienced Aftersales Advisor ready for your next challenge? Do you have a passion for the automotive industry, exceptional customer service and the latest developments in vehicle technology?
Cox Motor Group is looking for a motivated, enthusiastic and customer-focused Senior Aftersales Advisor to join our successful Aftersales team in Lancaster.
This is an exciting opportunity to work with automotive brands at the forefront of innovation and technology, embracing the latest advancements in electric and hybrid vehicles, intelligent vehicle systems and cutting-edge automotive engineering.
As the automotive industry continues to evolve, so do the opportunities available to you. At Cox Motor Group, you'll have the chance to develop your expertise, work alongside experienced professionals and be part of a business that is embracing the future of motoring.
The Opportunity
As a Senior Aftersales Advisor, you'll play a key role in delivering an outstanding customer experience while supporting the smooth running of our busy Aftersales department.
This is a varied and rewarding position covering both Service and Parts operations, giving you the opportunity to use your existing experience while continuing to develop your knowledge of the latest automotive products, systems and technologies.
From advising customers on vehicle servicing and maintenance to assisting with parts requirements, you'll be an essential link between our customers, workshop technicians and wider Aftersales team.
You'll benefit from ongoing training and professional development, helping you stay up to date with the latest manufacturer innovations, advanced vehicle technologies and evolving industry standards.
What You'll Be Doing
- Delivering exceptional customer service, ensuring every customer receives a professional, friendly and efficient experience.
- Managing customer enquiries, service bookings and parts requirements.
- Providing expert advice on vehicle servicing, maintenance, repairs and automotive parts.
- Supporting customers with the evolving servicing and maintenance requirements of modern vehicles, including electric and hybrid technology.
- Liaising closely with workshop technicians, Parts teams and other departments to ensure efficient daily operations.
- Communicating effectively with customers face to face, by telephone and via email.
- Accurately maintaining customer records, service information and transactions using dealership management systems.
- Identifying opportunities to increase departmental sales and profitability while maintaining the highest standards of customer care.
- Working towards manufacturer standards, customer satisfaction objectives and departmental performance targets.
- Ensuring compliance with company policies, health and safety regulations and manufacturer guidelines.
What We're Looking For
We're looking for an enthusiastic and driven individual who enjoys working in a fast-paced environment, takes pride in delivering outstanding customer service and is excited by the future of the automotive industry.
The ideal candidate will have:
- Previous experience in an automotive Service Advisor, Parts Advisor or Aftersales position.
- A good understanding of vehicle servicing, maintenance and automotive parts.
- A genuine interest in the latest automotive innovations, including electric and hybrid vehicle technology.
- Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive approach to problem-solving and delivering results.
- The ability to work confidently both independently and as part of a team.
- Good IT skills and excellent attention to detail.
- Experience using Kerridge or a similar Dealer Management System (DMS) would be advantageous.
- A positive attitude and willingness to embrace new technologies, training and development opportunities.
Why Join Cox Motor Group?
Be part of a growing business. Work with innovative automotive brands. Build a career with real opportunities.
Cox Motor Group is one of the North West's largest family-owned motor dealer groups, with a strong reputation for customer service, continued investment and ambitious growth.
We believe our people are at the heart of our success. That's why we're committed to creating a supportive and rewarding working environment where employees are encouraged to develop, progress and achieve their potential.
With the automotive industry undergoing an exciting technological transformation, there's never been a better time to join our team.
What you'll get in return:
- Competitive earning potential – OTE £37,000 per annum.
- Monday to Friday working week – 42.5 hours.
- The opportunity to work with automotive brands leading the way in innovation and technology.
- Ongoing manufacturer training and professional development.
- Exposure to the latest electric and hybrid vehicle technologies and advanced automotive systems.
- Genuine opportunities for career progression within a growing dealership group.
- 23 days' annual leave plus bank holidays, increasing by one day for every five years of continuous service.
- Company uniform provided.
- Workplace pension scheme, subject to eligibility.
- Access to our staff car scheme, subject to scheme terms.
- Bike2Work Scheme.
- Length of service recognition events.
- A friendly, supportive and professional working environment.
Ready to Take Your Career to the Next Level?
The automotive industry is changing. Be part of its future.
If you're an experienced Aftersales professional looking for a new challenge, the opportunity to work with forward-thinking automotive brands and a company that values your development, we'd love to hear from you.
Apply today and drive your career forward with Cox Motor Group in Lancaster!
